Frequently asked questions

No. Graftie is flat-rate pricing. £29/mo for your whole team, not £32-40 per user like competitors. A 5-person team saves £130+/month vs Powered Now.

Cancel anytime. No contracts. No lock-in. No cancellation fees. We believe you should stay because the product is good, not because you are locked in.

Yes. The Free plan includes 20 jobs per month, AI quote generation, customer CRM, invoicing, and 1 team member. No card required. Upgrade to Pro anytime for unlimited jobs and AI Receptionist.

No. WhatsApp messaging, AI Receptionist, certificates, and compliance are all included in Pro. There are no per-user, per-job, or per-message fees on paid plans.

Yes. Annual billing gives you 2 months free: Pro £290/yr, Business £590/yr, Enterprise £990/yr. You can switch between monthly and annual anytime.

Yes. Graftie has native WhatsApp Business API integration. Send quotes, invoices, and certificates directly to customers via WhatsApp, with AI-drafted replies you approve before they go.

Yes. Graftie has trade-specific certificate templates for 15 trades, including Gas Safety, EICR, and 80+ other forms. AI pre-fills from job data. Digital signature on site.

Yes. Graftie is a PWA. Your dashboard, customer data, and job history stay available without a signal — we cache the pages you have visited so they load instantly, and everything syncs when you reconnect. Sending quotes and live AI features need a connection.

Yes. The AI Receptionist has a natural British voice, understands trade-specific questions, captures leads, and books jobs into your calendar. It uses call forwarding to your existing number, no new hardware needed.

Yes. The AI Receptionist uses call forwarding to your existing number. No new hardware needed. Keep your number, let AI answer when you are busy.

Xero integration is on our roadmap. For now, you can export invoices, expenses, and reports as CSV for easy import into Xero or QuickBooks.

Yes. Multi-tenant database isolation, Clerk authentication, encrypted at rest. Your data is never shared with other tenants. GDPR compliant.

Yes. Graftie is GDPR compliant. Data is encrypted at rest and in transit, and you can export or delete your data at any time. We never sell or share your data. Hosting is provided by Vercel and Neon (both with strong GDPR compliance and SCCs for any non-EU processing).

Your data is stored in a multi-tenant PostgreSQL database with strict row-level tenant isolation. Each organisation's data is kept separate via Clerk org IDs and Prisma tenant filters — your data is never visible to other customers. Infrastructure is hosted on Vercel (application) and Neon (database), both GDPR-compliant providers.

About 10 minutes. Pick your trade preset, add your services and pricing, and you are ready to send your first quote. No long onboarding calls or consultants needed.

No. Graftie is a PWA, add it to your home screen from any browser. It works on iOS, Android, and desktop, and caches your recent pages so they keep working with patchy signal. No app store needed.

Yes. Import customers from a CSV, or add them manually. Your existing quotes and invoices can be migrated with help from support.

Graftie has 15 trade presets: plumber, electrician, gas engineer, HVAC, builder, bricklayer, carpenter, pest control, landscaper, roofer, glazing, painter & decorator, fire & security, property maintenance, and flooring & screed. Each has pre-loaded services, pricing, and compliance.